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■ Information Development Co., Ltd. Information Development Co., Ltd. has been providing IT services centered on system operation management and system development to customers in a wide range of industries such as finance, public interest, and aviation for about 50 years since its establishment.
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IT service management
IT service management (British: Information Technology Service Management) is a customerneedsIt refers to all management activities that provide appropriate IT services that match the above.そのThatOperationMechanism for maintenance and continuous improvementIT service management systemCall.IT service managementThe abbreviation forITSMso,IT service management systemThe abbreviation forITSMS.
Companies that provide IT services are required to have various complicated requirements such as achievement of their own business goals and compliance with laws and regulations necessary for business activities, in addition to the needs of customers.The mechanism required to properly manage these and provide various IT services to customers is called IT service management.In general, IT service management is organized in the following five levels and a mechanism is provided.
|ISO / IEC 20000 Part1||It is a certification standard for IT service management and is a standard that companies that provide IT services should meet.|
|ISO / IEC 20000 Part2||It is an implementation standard for IT service management and is a reference example for satisfying the certification standard.|
|A checklist that outlines IT service management.|
|ITIL||To carry out IT service managementbest practiceDocumented.|
|Runbook||Procedures, operation instructions, and runbooks for each business created individually by companies and organizations.|
IT service industry
What is IT service? Customers who use ITBusinessTo helpIT functionIs a collection of.Information societyIn IT and business, there is an inseparable relationship,CompanyNew tobusiness model,MarketIt has become an entity that produces itself, and the importance and complexity of the services required are increasing, and the content is becoming more sophisticated day by day.Some advanced IT services can no longer be handled by a single company, and companies that specialize in IT services,Data centerWith the birth of, the IT service industry was born.
- ISO / IEC 20000
- Information Technology Infrastructure Library (ITIL)
- Service support
- Service delivery
- Service level agreement (Service Level Agreement)
- (Service Level Management)
- ア ウ ト ソ ー シ ン グ
- IT governance
- IT Service Manager Exam
- System Audit Technician Exam
- "ITIL Taizen"Nikkei ComputerEdited by Nikkei BP, December 2004,ISBN-4 8222-0794-3
- "ITIL Protecting the Company-IT Utilization Techniques for Managers and Business Managers-", Kanji Kato, Toshio Yoshida, Aitec, March 2006ISBN-4 87268 530-X-
- "A strong company is created in this way! The iron rules of ITIL practice" by Nobuyuki Kuno, Gijutsu-Hyoronsha, June 2007,ISBN-4 7741-3125-3
- "Practice of IT Service Management Construction-Utilization of ISO 20000 and ITIL for Internal Control Development", Nikkagiren Publishing Co., Ltd., September 2007,ISBN-4 8171-9237-2
- "ISO / IEC 20000-1: 2005 (JIS Q20000-1: 2007) Information Technology-Service Management-Part 1: Explanation of Specification Requirements" by Takeshi Ohata and Sadao Shioda,Japanese Standards Association, December 2007,ISBN-4 542-30536-8
- "Introduction to ITIL IT Service Management Mechanism and Utilization"Nomura Research InstituteSystem Consulting Business Headquarters, Sotec, January 2008,ISBN-4 88166-622-3
- "IT Service Management (ITSMS) and Certification Acquisition-ISO / IEC 20000" by Kenji Murakami and Seiichi Fujii, Soft Research Center, March 2008,ISBN-4 88373-254-1
- Zodiac signs : Family
- Buddhist era : 593
- Jewish calendar : 3810-3811
- Cai Lun - Back Han Ofeunuch.PapermakingImproved law and practicalpaperMade a great contribution to the popularization of manufacturing.
- ^ "Papermaking method inherited for XNUMX years Xi'an, China”. AFPBB News (December 2019, 12). 2020/11/3Browse.