Cashless society expands further due to corona disaster, regional banks are also key – Visa briefing session
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Tokenization has become a very important factor as the number of e-commerce continues to grow.
Visa Worldwide Japan holds an online information session on cashless payments.Karma in Corona Sorrow ... → Continue reading
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Wikipedia related words
If there is no explanation, there is no corresponding item on Wikipedia.
British: e-commerce or electronic commerce , Abbreviation:EC) IsComputer networkProducts and services through electronic information communication aboveBuying and sellingDoing and distributing. "ETradeFrom the consumer side.online shoppingIt is also called.(Delivery) or (E-commerce,
Currently, it is widely called "e-commerce" and legal/administrative terms as "electronic commerce".Computer networkDistributing or selling goods or services by electronic information communication as described above.インターネットIs also for specific customersLeased lineBoth include those that use. The act commonly referred to as "online shopping" is also a type of electronic commerce.
In this article, I will explain electronic commerce in general, but as a result, I will describe a lot of merchandise transactions between companies and consumers over the Internet. For conducting commerceWebsiteAbout this, although I will touch on a little during this explanation,EC site"Or"Electronic mall'See article.
1976, Atera TechnovationCompany (California, USA) andHowever, a financial company has launched a product for conducting secure online transactions.
In 1977, it became popular in Japan by Japanese Yuji Takeuchi.
In 1979Demonstrated an online shopping system (sometimes referred to as the "first online shopping system").
Thomson Holidays in 1981Has set up a business-to-business (B2B) online trading system (also known as the first system of business-to-business (B2B) commerce).
In 1983The first about "electronic commerce"Public hearing(Hearing opinions from stakeholders) in CaliforniaI went there. For this hearingに 加 え て,,CompuServe, Volcano Telephone,Companies participated.
In 1984TescoStarted using the B2C online shopping system. The first home user was a 72-year-old woman. In April 1984CompuServeLaunches Electronic Mall in the US and Canada. This is the first service that is easy for users to understand.
Sequoia Data Inc. in May 1989But" Started using a system called "(Comp Market)".This isインターネットIt was thought to be the first e-commerce system to use a product, allowing buyers to search the database for products and purchase with a credit card.
With the development of the Internet, since the late 1990s, companies have been able to reach an unspecified number of people (consumers) via the Internet (mainly via websites).retail(Business-to-consumer transactions, B2C, BTC) Was gradually spread.
Related laws and regulations
- Regulations in each country
In Japan, regarding purchasing transactions of goods from domestic consumers by general consumers, please refer toAct on Specified Commercial TransactionsAs a result of this,cooling offDoes not apply in principleBe careful because it causes the situation.
Advantages and disadvantages of Internet e-commerce
You can get a sales channel at a lower cost (same as or more than other mail-order sales) than having a physical store, and even people with little money can start selling. People who are geographically distant from large-scale consumers can also sell, and (depending on the way) not only domestically, but also foreign markets.
Products can be purchased at a lower price than other mail-order sales. (This is due to the operational costs of the seller anddistributionThere is cost reduction)
Further, as with other mail-order sales or more, it is possible to easily collect and select information regarding the selling price, quality, performance, etc. of the product.
If there is a “Customer Evaluation” section on the site, it may be useful for selecting from a large number of items and deciding whether to buy or not buy. However, "customer's evaluation" is, so to speak, a "double-edged sword", and if there is no lie or false evaluation, please buy good quality products or products that suit you by referring to that information. However, on the contrary, the person hired by the seller or the person bought by the seller in the “Evaluation from the customer” column can give false information to make the product look better than it really is. When writing or writing a lie to make the quality of the product of a rival company worse than it really is, the column of "rating from the customer" contradicts the purchaser and the quality is bad. It is also a cause of buying goods and relatively low-quality goods.
Although it is a story that deviates slightly from e-commerce itself,Price comparison siteThere are also websites that provide information that makes it easy for consumers to make quick and reliable decisions, such as product critique sites.
- Frequent fraud cases
In recent years, such as clothing and brand productsFakeIs frequently sent. If you face such a situation, firstConsumer centerIt is basic to contact and consult with such as. Even if you point out that it was a fake person to a vicious person who sends fake things, you request that it was carried out only about 1%.Consumer centerIt has been revealed by statistics such as. Even if the unscrupulous seller contacts the buyer, there is no reply or response, and the contact information is often unknown, eventually 99% refund or exchange is not executed.[Source required].. Therefore, to avoid falling asleeptrialIn some cases it may be necessary to Regarding buying and selling at online shopping malls, instead of pursuing only unscrupulous sellers, the shopping mall operating company is responsible because it leaves unscrupulous sellers, and it is liable, and a lawsuit is filed, and recovery measures are taken. To take (or to take,FakeIf the mall operator takes a dishonest response that does not do so, publicize the fact to the public widely.BoycottCalling for can be a realistic solution.
Problems specific to Internet e-commerce
Internet line-specific problems
- Internet line has a unique configuration (Open network) From the security of commercial transactions and consumer protection (mainly個人 デ ー タ,Credit dataIt is necessary to take some countermeasures such as (outflow to the outside). As a typical example of data confidentiality protection,TLSSuch asencryptionCommunication is used. Besides this, the line itself,ProviderThere is a problem such as equipment trouble. generalTel,FAXNon-dedicated lines such as have the same problem, but they are less likely to cause problems because the attack methods are limited and the damage is relatively small.
Web system specific issues
- Personal data such as ID/password under the guise of a sales sitecreditThe purpose is to trick data etc.Phishing scamExists. Also, if there is a problem with the systemcrackingThere have been cases where the site was tampered with, the site was tampered with, and personal information was stolen.
- If the distributor is in a foreign country, it is often difficult to apply the laws of the consumer's country, which may cause problems when transactions occur.
Burden on the sales side
Not only the network problems above,Computer systemStable operation of itself is essential. Since it is necessary to record and refer to a series of operations such as inventory management, shipping and warranty in the system, it is fatal if there is a system malfunction. As with regular mail order, shipping costs are required, and it is easy to pay for returns and repairs. Also, the work delay of the delivery company becomes a problem.
Electronic commerce as seen from information technology
- (EFT, Electrical Finance Transfer）
- supply chain management
- Online marketing
- Online transaction processing
- Electronic data exchange(EDI)
- AutomatedInventory controlシステム
- Automated data collection system
- Product information management (PIM)
It can be said that either of them or a combination of these.
- ^ Operated by multiple vendors in the same domain
- ^ British: Atalla Technovation
- ^ British: Thomson Holidays UK
- ^ British: Sequoia Data Corp.
- ^ B to C. Abbreviation for “Business to Consumer”.Wholesale,AgencyIt may also be used in the context that intermediate distribution has been streamlined or omitted. When the business-to-business transaction is called in the same way, it is called "B2B" or "BTB" (=B to B, Business to Business).
- ^ Read "See to Sea". C to C, "consumer to consumer"(Meaning" from consumer to consumer ").
- ^ Yahoo considers accused of store owners Is point fraudulent acquisition? 47NEWS October 2015th, 3
- Japan Electronic Commerce Business Promotion Foundation
- General e-commerce business association
- Privacy mark system
- Next Generation Electronic Commerce Promotion Council (Currently, reports etc. are published as archives)
- Hidden Laws in Book/CD/DVD Sales Market (Empirical Study Analyzing Common Laws in Online Shopping)(PDF)
- "E-commerce』- Koto bank